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  • 60 Days Return Guarantee

Return Policy

Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 60 days for an exchange or prompt refund.

We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons.

Outbound shipping fees from the original order are not refundable.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.

We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

We cannot accept off-line return. Please email to our customer care team first. Please do not go straight to the warehouse.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

There is no service charge but you will be responsible for the shipping cost of your return.

Return shipping and any reverse duties are the responsibility of the customer.

How to Request a Return

To request a return, email to: support@popilush.com

When returning any part of your order, please email to our customer care team support@popilush.com and inform us with your order id and the reason why you want to return. Our customer service team will receive your request and will reply with solutions and return instructions in 1-2 business days.

Return Label

If you are not totally in love with how they feel or fit, simply exchange or return within 60 days, please feel free to contact us for a return label. Email to support@popilush.com. It is available for the US ONLY!

Refunds

We have a 60-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@popilush.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@popilush.com.

Once your order is refunded, you will be notified via an email.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Bras & Underwear

For hygienic reasons, we DO NOT accept returns or exchanges of any opened bras and underwear.

Warehouse Address

To request a return, please contact to our customer care team first, email to: support@popilush.com

Telephone:  (909) 476-8779

Here is our address: 8333 Rochester Ave,Unit 109,Rancho Cucamonga,CA, 91730,USA. 

Pay for Returning an Item

If the reason for the return is not due to quality issues or our mistake, you are responsible for the cost of the freight.

Size Problem

We recommend checking the size chart to find your size before placing an order. If you find items that don’t fit you when you get your items, please feel free to contact us. Email to us support@popilush.com

Shipping Fees

Shipping fees from the original order are not refundable.