• Use Code: AUG20% To Get 20% OFF For Order Over 100USD
  • New register for 10% OFF.
  • Free shipping on orders over $75 in the U.S.
  • 60 Days Return Guarantee

Frequently Asked Questions

- Choose your size based on your hip measurement for the most accurate fit.


- Light Control or Smoothing: Everyday shapewear pieces that smooth trouble spots so you can feel confident and be comfortable during your daily activities.

- Medium Control or Shaping: Flexible control shapewear is made with stretchy high-quality fabrics that comfortably moves with your body while adding contours to your body.

- High Control or Sculpting: Firm control to provide even more contouring to your figure. Firm control shapewear is perfect for formal outfits like wedding dresses and evening gowns.


- Refer to each product’s interior care instructions label for specific information. To keep your shapewear in "shape" and increase longevity, hand wash each piece in cold water and lay flat to dry.


- Postage costs will only be refunded if your entire order is damaged or faulty. The refund amount will be automatically calculated and displayed in your country's currency once the refund has been processed.


- Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.


How can I help you?

Who We Are:

Popilush is an empowering, inviting, and fashion-forward shapewear line for women. Our mission is to highlight what women of all shapes and sizes love about their bodies. Our high-quality shapewear comes in a diverse range of sizes and is exceptionally affordable for the high level of quality.

Our Core Values:

Body Positivity • We love ourselves. Full stop. We celebrate what makes us feel beautiful and powerful. Our bodies do so much for us. They take us places, teach us valuable lessons, and are stronger than we often realize. So let’s celebrate and respect our bodies—every single shape and size and skin tone.

Comfortable Confidence • We deserve to be comfortable in the clothes we wear. Life is too short to feel restricted and closed off. We need the freedom to run, laugh, bend over, sit, and dance comfortably. Popilush gives us the freedom and confidence to be ourselves every single day.

Environmentally-Friendly • Popilush is committed to reducing waste with earth-loving practices like using textiles that rapidly biodegrade and less plastic packaging. We must do our part to ensure the safety and future of our planet.


Return Policy

Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 60 days for an exchange or prompt refund.

We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons.

Outbound shipping fees from the original order are not refundable.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.

We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

We cannot accept off-line return. Please email to our customer care team first. Please do not go straight to the warehouse.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

There is no service charge but you will be responsible for the shipping cost of your return.

Return shipping and any reverse duties are the responsibility of the customer.

How to Request a Return

To request a return, email to: support@popilush.com

When returning any part of your order, please email to our customer care team support@popilush.com and inform us with your order id and the reason why you want to return. Our customer service team will receive your request and will reply with solutions and return instructions in 1-2 business days.

Return Label

If you are not totally in love with how they feel or fit, simply exchange or return within 60 days, please feel free to contact us for a return label. Email to support@popilush.com. It is available for the US ONLY!

Refunds

We have a 60-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@popilush.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@popilush.com.

Once your order is refunded, you will be notified via an email.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Bras & Underwear

For hygienic reasons, we DO NOT accept returns or exchanges of any opened bras and underwear.

Warehouse Address

To request a return, please contact to our customer care team first, email to: support@popilush.com

Telephone:  (909) 476-8779

Here is our address: 8333 Rochester Ave,Unit 109,Rancho Cucamonga,CA, 91730,USA. 

Pay for Returning an Item

If the reason for the return is not due to quality issues or our mistake, you are responsible for the cost of the freight.

Size Problem

We recommend checking the size chart to find your size before placing an order. If you find items that don’t fit you when you get your items, please feel free to contact us. Email to us support@popilush.com

Shipping Fees

Shipping fees from the original order are not refundable.


We offer free standard shipping on all orders over $75 in the U.S.

Orders typically ship the next business day. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 15 business days. We do not ship on Saturdays, Sundays or holidays. Orders placed Friday-Sunday will ship out Monday.

Please note that we do not deliver to PO Boxes or APO addresses.

For more information on international shipping, please contact us support@popilush.com

While we do all we can to ensure your order is delivered on time, Popilush.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will be charged when your order has shipped and will only be charged for the items that are shipped to you, along with applicable shipping and tax charges.

SHIPPING TIMES

Express Delivery: 3-7 business days

Standard Delivery: 6-15 business days

Please note, shipping times do not include the standard 1-3 business day processing time it takes for the order to ship out.

SHIPMENT TRACKING

Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status.

How do I apply my Discount Code

You can enter your discount codes on the last page before you click ‘ Complete Order’ you will find a box to enter your discount code. Once you have entered this code, click ‘apply’. Your total amount will be updated to reflect the discount.

LOST OR STOLEN PACKAGES

Please contact support@popilush.com if you believe your package was lost or stolen.


Our customer service will review and respond to your email as quickly as possible.

Email: support@popilush.com

Tel: (757) 741-3856

Address: 1715 Endeavor Dr, Williamsburg, VA, 23185-6239, USA.


Bring the shapewer to your life