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Returns & Exchanges

Return Policy

Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 60 days for an exchange or prompt refund.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.

Please wear underwear when trying-on our products.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Bras & Underwear

For hygienic reasons, we DO NOT accept returns or exchanges of any used bras and underwear. 

Please wear your own underwear when first trying-on your new items.

Sizing Issues

We recommend checking the size chart to find your size before placing an order. If in between sizes, please choose a larger size if you prefer a comfortable fit. 

We offer a free exchange service if you want to exchange other color/style/size. This offer is for the Contiguous United States only.
We’re sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.

Exchanges will be provided with a free return label but customers will be responsible for new shipping costs after the first free exchange.

If you find items that don’t fit you when you get your items, please feel free to contact us:  support@popilush.com

How to request a return

When returning any part of your order, please make sure there is no artificial damage to the products. The tags and packages must be in good condition.

Email  support@popilush.com

Please give us your Order number (e.g. #123456), items’ photos (with tag and package bag) and the detailed return reason.

Due to the high volume of emails, please allow 1-3 business days for our support team to reply.

Please note: We are not in the office to read or reply to emails on the weekends.

Return Label - For damaged items only.

If your item is damaged, simply exchange or return within 60 days. Please feel free to contact us for a return label.

Email support@popilush.com.

Return label is available for the US ONLY!

Return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Refunds

Please notify the support team with the return tracking number when you send the package from your side. We need the tracking to process your refund. 

If your return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.

Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

You can always contact us for any refund question at support@popilush.com.

Pay for returning an Item

If the reason for the return is not due to quality issues or our mistake, you are responsible for the cost of the freight.
Please note: we can not offer free exchanges or free returns for international shipments. Buyer will be responsible for return and exchange shipping fees.

Shipping Fees

Shipping fees from the original order are non refundable.